# How to request warranty or service help

**URL:** <https://happiercamper.discourse.group/t/how-to-request-warranty-or-service-help/16>\
**Category:** Start Here\
**Created:** [September 24, 2026, 1:28am UTC](https://happiercamper.discourse.group/t/how-to-request-warranty-or-service-help/16 "2026-09-24T01:28:04Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![HappierCamper](https://sea2.discourse-cdn.com/flex040/user_avatar/happiercamper.discourse.group/happiercamper/32/141_2.png) [@HappierCamper](https://happiercamper.discourse.group/u/HappierCamper)\
**Post date:** [September 24, 2026, 1:28am UTC](https://happiercamper.discourse.group/t/how-to-request-warranty-or-service-help/16/1 "2026-09-24T01:28:04Z")

</div>

For an individual warranty or service request, email [support@happiercamper.com](mailto:support@happiercamper.com) privately. Please do not post your full VIN or claim details in this public forum. The general website contact form is geared toward inquiries about campers; email Support for an existing owner issue.

Have your camper model, VIN, original retail delivery date, current location, description of the issue, photos or video, and relevant maintenance or repair history ready. Include the installed component make, model, and serial number when relevant.

Check the applicable owner manual and component instructions first, and complete only reasonable, safe diagnostic steps. You are not required to work on structural fiberglass, brakes, propane, high-voltage electrical equipment, or other safety-critical systems.

The warranty issued for your trailer controls coverage and the claim process. Outside diagnosis, repairs, parts, labor, mobile service, and related expenses require Happier Camper’s written authorization before costs are incurred, subject to the issued warranty and applicable law. Approval to diagnose is separate from approval to repair. A forum reply is not written authorization.

For an urgent safety condition, stop use and get appropriate immediate help before ordinary troubleshooting. Notify Happier Camper as soon as reasonably possible. For the warranty version issued for your trailer, email [support@happiercamper.com](mailto:support@happiercamper.com) privately.